Privacy Policy

Information we may collect

When you call, message on WhatsApp, email us, or submit a service enquiry, we may receive information you choose to provide, such as your name, phone number, email address, service location, appliance details, and a description of the issue.

How we use information

We use this information to:

• Respond to service requests and booking enquiries
• Schedule and coordinate technician visits
• Communicate about your service appointment or follow-up
• Improve our website and customer support

Website usage data

Like most websites, our hosting and analytics providers may automatically collect technical information such as browser type, device information, and pages visited. This helps us understand how the site is used and keep it secure.

Sharing of information

We do not sell your personal information. We may share information only as needed to provide the service you requested, comply with applicable law, or protect our rights and the safety of our customers and staff.

Data retention

We retain contact and service-related information only for as long as reasonably necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Your choices

You may contact us to update or request correction of information you have provided. You may also choose not to provide certain details, though this may limit our ability to schedule a service visit.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.